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Important
Please read the 'Cookies and Privacy' message below.
You must press 'Accept' before you can enter this website.Please read the 'Cookies and Privacy' message below.
Cookies and Privacy
This website uses cookies and similar technologies (together "cookies"). For example, we use analytical cookies to analyse your website behavior. We also make use of other third party services to improve your experience on our website (e.g. providing you with location information). These third parties also set cookies on your device and may track your internet behavior. By clicking "Accept", you agree with the use of analytical and third party cookies for an optimal experience of our website. For more information, please read our Cookie statement and Privacy policy.
Privacy Policy
In this privacy policy we explain how we collect and use your personal information. This privacy policy applies to all personal data of individuals collected or used by MCFE in relation to our services, such as information you receive via our websites or information processed as part of the delivery of our products or services to you. This policy applies to all websites listed below.
We have divided this privacy policy into different sections. Please scroll to the relevant section below for further information.
1 Who we are
2 The types of personal data we process
3 How we collect your data
4 For which purposes we use your data
5 Disclosing or sharing data with third parties
6 Security and retention
7 International transfer of your data
8 Your rights
9 How we look after this policy
1 Who we are
We are Mitsubishi Caterpillar Forklift Europe B.V. ('MCFE'), Hefbrugweg 77, 1332 AM Almere, the Netherlands. We are responsible for the processing of your personal data. MCFE manages and controls the website, social media and the central customer database for EMEA. The data controller is hereinafter referred to as 'MCFE' or 'we'. We can be reached via info@mcfe.com.
MCFE is an international trading company combining the strengths and heritage of some of the world's biggest names in engineering and technology.
It brings the materials handling and logistics markets a comprehensive range of state-of-the-art counterbalance and warehouse products, intelligent solutions and customer-focused services, under the Mitsubishi Forklift Trucks, Cat® Lift Trucks and Rocla banners.
2 The types of personal data we process
For the services we provide, we collect and process the following categories of personal data :
a Name, employer, job title and other identifying information.
When you register for one of our online services we collect identifying information about you, such as the company you work for, your job title, your name, and other information we require for the specific service.
b Your phone number, email address, and other contact information.
Your contact details may include your address, telephone number and email address, and other business contact details.
c Our communication with you.
When you send us an email or communicate with us online or via social media, we register your communication with us.
d Information we collect when you use our websites, apps and other digital media.
- When you visit our websites, or use one of our mobile apps, we register your IP address, browser type, operating system, referring website, web-browsing behavior and app use. We also collect information via cookies and similar technologies when you visit our websites or use our mobile apps. For more information please read our cookie policy on the website or the mobile app you use.
- We may receive an automatic notification when you open our emails or click on a link in such emails.
- With your permission, we may also receive your location data.
- Information you share with us when you use one of our online services, such as on the MCFE website. For example, your language and the time zone you live in.
e Information in relation to social media.
We are active on various social media platforms such as LinkedIn, Facebook, YouTube and Google Plus. If you communicate with us through social media (for example, if you follow our LinkedIn page or send a personal message to us), we receive or we can access data about you. We only use this information to communicate with you and for statistical research (see above). We encourage you to review the privacy policy of the social media platform that you used to use to get more information about the processing of your personal data.
f Information you choose to share with us.
You may choose to share information with us, for example when you reply to one of our vacancies on the website and share your resume, fill out your email preferences, leave a comment for us on Facebook, or fill out a customer survey. We also collect the data you share with us via social media or online platforms, such as your opinions, your reviews on our products, your interests, or your familiarity with our brands.
2.2 Specific services, apps or events
For specific services, apps or events, we may collect other types of data and use such data for different purposes than described in this privacy policy. We will inform you about this when you register for the specific service, event or download the specific app.
3 How we collect your data
3.1 We collect the aforementioned categories of personal data in the following ways:
a We collect data you provide to us
When you place share personal preferences or reviews with us, or when you communicate with us via e-mail, online or social media, we collect data directly from you.
b We also receive data via our subsidiaries
For example, in the course of your business with our subsidiaries, we may receive your personal data.
c Sometimes, companies we co-operate with also share your data with us.
Certain services are provided by us in co-operation with other companies (i.e. when we use recruitment agencies for acquiring new personnel). These companies share your personal data with us, if this is necessary for these services. We also share your personal information with these third parties (please see par. 'Disclosing or sharing data with third parties' below).
d Depending on your social network settings, we may receive information from your social network provider (please see above).
For example, when you follow us via social media platforms, such as LinkedIn, we can receive personal data of these platforms related to your profile.
e When you use our website or mobile apps, we collect information via cookies and similar technologies
For more information please read our cookie policy on the website or the mobile app you use.
4 For which purposes we use your data
4.1 The main purposes for which we use your personal information are:
a To provide our services to you, including the execution of any agreement with you, or the legal entity you represent.
For example, when you request information about our products or distributors or when you use one of our services, we process the data we need to fulfill your request. For example, we process the details about the company you work for, your (business) contact details, and order history.
b For the subscription to our newsletters and marketing emails
If we have collected your email-address in the course of doing business with you or if you subscribed to our newsletter yourself, we use your email-address to send you these newsletters.
c To communicate with you
If you sent us enquiries or complaints, we process your data for the purpose of responding to you and answer your enquiries.
d For statistical research
General. We use automatic tools to perform statistical research into general trends regarding the use of our services, websites, apps and social media and the behavior and preferences of our customers and users.
Categories of data. The information we use for our research includes your postal code and country of residence, technical information we receive if you visit one of our websites, the information we collect through cookies, the personal preferences and interests and information you share with us online or via social media. For our research we only use aggregated data that are disconnected from your name and email address.
We use the aggregated research results to detect general trends in the use of our products, services and tools. This enables us to develop better products, services, tools and offerings, to provide more responsive customer service and to improve the design and content of our websites. For more information on cookies and similar technologies, please visit the [[cookie policy]] on our website.
Legal basis - our legitimate interests in using your personal data for statistical research. We process your personal data for our legitimate interests to develop better services and offers for our customers, to improve our products, and to improve the design and content of our websites and mobile apps. In order to protect your privacy, we only use aggregated data that are disconnected from your name and email address. If you wish to receive the complete balancing test, please contact us via our contact data as stated below.
Right to object. You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data for statistical research (please see below par. 'Your rights').
e To facilitate your application to one of our vacancies
When you apply to one of our vacancies we process the data you share with us, such as your motivation letter and resume.
f For record keeping and to comply with statutory obligations
We collect, store and use your data for internal business purposes, such as record keeping and to comply with our legal and fiscal obligations.
4.2 Legal basis. We collect, use and store your personal data to provide services, the execution of an agreement, to comply with the legal obligations we are subject to, if necessary for our legitimate interests or the interests of a third party or on the basis of your consent.
You may withdraw your consent at any time by following the specific instructions in relation to the processing for which you provided your consent, by adjusting your settings (if available) or by contacting us (please see par. 'Your Rights' below).
If you refuse to provide personal data that we require for the performance of the contract or compliance with a legal obligation, we may not be able to provide all or parts of the services you have requested from us. For example, when you lost the order details of an order you placed in the past and refuse to provide information related to this order, we may not be able to provide you with a copy of the agreement because we are not able to find the order in our systems.
When we process your personal data for our legitimate interests or the interests of a third party, we have balanced these interests against your legitimate interests. Where necessary we have taken appropriate measures to limit implications and prevent unwarranted harm to you. Our legitimate interests may for example include security and safety purposes or to provide better services and offers to you. For more information on these interests, please see the purposes for which we process your personal data above. More information on the balancing tests we perform is available upon request. Where we process your personal data for our legitimate interests or the interests of a third party, you have the right to object at any time on grounds relating to your particular situation (please see par. 'Your Rights' below).
Where we process your personal data for a purpose other than that for which we collected it initially (and we rely on a legal basis other than consent or complying with legal obligations for this new purpose), we will ascertain whether processing for this new purpose is compatible with the purpose for which the personal data were initially collected. More information on this assessment is available upon request (please see par. 'Your Rights' below).
5 Disclosing or sharing data with third parties
5.1 General. As a general rule we do not sell or share your personal data with anyone outside MCFE. However, we do disclose or share data with the following categories of recipients for the following purposes.
a Group companies
When you use one of our services, it is possible that we share data with one of our group companies. For example, when you send us an e-mail about a subject that falls under the responsibility of one of our subsidiaries, we will forward your question to the correct subsidiary.
b For the support services we involve
We use third parties to provide our services, such as IT suppliers, social network providers, marketing agencies, credit and charge card companies and anti-fraud screening service providers. All such third parties will be required to adequately safeguard your personal data and only process it in accordance with our instructions.
c Co-operation with third parties
For the provision of certain services, we co-operate with other companies such as dealers and distributors. In the course of providing these services to you, we share your data with them. Please be aware that the companies we co-operate with, often also have their own privacy policies. For information on how these companies use your personal data, please see their privacy policies.
d Statistical research
For statistical research we make use of third party software such as Google Analytics or social media platforms. These platforms also have access to the data they collect. For example, when you accept cookies for our website, we analyse cookie data for statistical research via Google Analytics
e Ownership of MCFE changes
If ownership of MCFE changes as a result of a merger, acquisition, or a transfer, your personal data may be transferred to the successor entity.
5.2 Public authorities. If we are required to by law, we also collect and share your identifying information with public authorities or governmental organizations.
5.3 Third party websites. Our websites contain links to third-party websites; if you follow these links, you will exit our websites. While these third-party websites are selected with care, we cannot accept liability for the use of your personal data by these organizations. For more information, please consult the privacy statement of the website you are visiting (if such a statement is provided).
6 Security and retention
6.1 MCFE will ensure that your personal data are properly secured using appropriate technical and organizational measures, so that they are protected against unauthorized or unlawful use, alteration, unauthorized access or disclosure, accidental or wrongful destruction, and loss.
6.2 Your personal data will be retained for as long as required for the purposes described in this privacy policy or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.
7 International transfer of your data
7.1 MCFE may transfer your personal data to countries other than your country of residence (including countries outside the European Economic Area). This occurs in the course of providing your services or because our group companies, partners or service providers have operations in countries across the world. The laws of these countries may not afford the same level of protection to your personal data
The European Commission has determined that certain countries outside the European Union offer an adequate level of data protection (see article 45 General Data Protection Regulation (GDPR)). You can find an overview of these countries here.
7.2 MCFE will ensure that adequate safeguards are in place to comply with the requirements for the international transfer of personal data under applicable privacy laws. For transfers of personal data outside the European Economic Area, MCFE may use Commission approved Standard Contractual Clauses as safeguards (see article 46 GDPR).
8 Your rights
8.1 You may contact our Contact Person (please see below) to exercise any of the rights you are granted under applicable data protection laws, which includes (1) the right to access your data, (2) to rectify them, (3) to erase them, (4) to restrict the processing of your data, (5) the right to data portability and (6) the right to object to processing
1. Right to access
You may ask us whether or not we process any of your personal data and, if so, receive access to that data in the form of a copy. When complying with an access request, we will also provide you with additional information, such as the purposes of the processing, the categories of personal data concerned as well as any other information necessary for you to exercise the essence of this right.
2. Right to rectification
You have the right to have your data rectified in case of inaccuracy or incompleteness. Upon request, we will correct inaccurate personal data about you and, taking into account the purposes of the processing, complete incomplete personal data, which may include the provision of a supplementary statement.
3. Right to erasure
You also have the right to have your personal data erased, which means the deletion of your data by us and, where possible, any other controller to whom your data has previously been made public by us. Erasure of your personal data only finds place in certain cases, prescribed by law and listed under article 17 of the General Data Protection Regulation (GDPR). This includes situations where your personal data are no longer necessary in relation to the initial purposes for which they were processed as well as situations where they were processed unlawfully. Due to the way we maintain certain services, it may take some time before backup copies are erased.
4. Right to restriction of processing
You have the right to obtain the restriction of the processing of your personal data, which means that we suspend the processing of your data for a certain period of time. Circumstances which may give rise to this right include situations where the accuracy of your personal data was contested but some time is needed for us to verify their (in)accuracy. This right does not prevent us from continue storing your personal data. We will inform you before the restriction is lifted.
5. Right to data portability
Your right to data portability entails that you may request us to provide you with your personal data in a structured, commonly used and machine-readable format and to have such data transmitted directly to another controller, where technically feasible. Upon request and where this is technically feasible we will transmit your personal data directly to the other controller.
6. Right to object.
You also have the right to object to the processing of your personal data, which means you may request us to no longer process your personal data. This only applies in case the 'legitimate interests' ground (including profiling) constitutes the legal basis for processing (see par. 'Legal basis' above).
At any time and free of charge you can object to direct marketing purposes in case your personal data are processed for such purposes, which includes profiling purposes to the extent that it is related to such direct marketing. In case you exercise this right, we will no longer process your personal data for such purposes.
8.2 You may withdraw your consent at any time by following the specific instructions in relation to the processing for which you provided your consent, by adjusting your settings (if available) or by contacting our Contact person
For more information on how you can withdraw your consent for cookies and similar technologies we use when you visit our websites or use our apps, please check the cookie policy on our website or in the app.
8.3 Under conditions we are entitled to deny or restrict your rights as escribed above. In any case, we will carefully assess whether such an exemption applies and inform you accordingly
We may, for example, deny your request for access when necessary to protect the rights and freedoms of other individuals or refuse to delete your personal data in case the processing of such data is necessary for compliance with legal obligations. The right to data portability, for example, does not apply in case the personal data was not provided by you or if we process the data not on the basis of your consent or for the performance of a contract.
8.4 When you would like to exercise your rights, all you have to do is send your request to the Contact person of MCFE:
MCFE B.V. - [[Department]]
Hefbrugweg 77
1332AM, Almere
info@mcfe.com
[[Phone number]]
8.5 You can change communication preferences and unsubscribe from our commercials emails and push notifications any time
You can unsubscribe from our newsletters, or any other commercial emails and mobile push notifications with updates any time by clicking the unsubscribe link in the email, by adjusting your communication preferences in your account (if available), by changing your smart phone settings (for mobile push notifications) or by contacting our Contact person.
8.6 You can also contact us at any time if you have any questions, remarks or complaints in relation to this privacy policy. However, if you have unresolved concerns you also have the right to complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, http://www.dutchdpa.nl) located in The Hague, The Netherlands.
9 How we look after this policy
9.1 This privacy policy was most recently amended on 13/06/2018 and replaces earlier versions. We may amend this privacy policy from time to time and will notify you of any substantive changes by posting the revised policy on this website or via our apps, prior to these changes taking effect.
Domains
www.dealer-mitsubishi.com
Cookie statement
We, Mitsubishi Caterpillar Forklift Europe B.V. ('MCFE'), use technologies that enhance user friendliness and keep the site operating as smoothly as possible for each and every visitor. Examples of these technologies are cookies, local storages, and scripts (which we refer to below collectively as 'cookies'). Cookies are used by MCFE and by third parties, including those who calculate web statistics.
1 Which cookies we store and why
It is very important to us that you know which cookies our website uses, as well as why we use them. Specifically, our objective is to: protect your privacy to the extent possible and keep our website as user friendly as possible. Below, you can read more about the cookies we use and why we use them.
Functional cookies
These cookies are necessary for basic site functionalities and are therefore set when you visit our websites. For example, these cookies remember your preferences as you use our websites.
Analytical cookies
These cookies are used to collect information about the way in which visitors use MCFE websites, including information about the pages most visited and the number of error messages displayed. These cookies help MCFE to improve its websites.
For website analytics we use Google Analytics. If you prefer to 'opt-out' for Google Analytics, you can always install this add-on for your web browser.
Other cookies
These cookies are typically placed on MCFE websites by marketing partners, advertising networks and social media platforms. These third parties act as intermediaries to bring our content to you, such as messages, offers, social media and advertisements. These third parties also collect data via our websites using cookies and use this data for their own purposes, such as tracking. The processing of this data is subject to their privacy policies.
For a complete overview of all cookies that are used on this website, please view the list below.
2 Unexpected cookies
It can happen that we are not always aware of the cookies that third parties store through our website. This is particularly true if our web pages contain embedded elements, which are texts, documents, images, or videos which are stored at another party but which are displayed on, in, or via our website.
Please let us know if you encounter cookies on this website which are not contained on the lists above or contact the third party directly and ask which cookies they store, why they store them, what the lifecycles of the cookies are, and how the third party protects your privacy.
3 Control the cookies we store and access
If you do not want websites to store any cookies on your computer, you can change your browser settings so that you receive a warning before any cookies are stored. You can also adjust your settings so that your browser refuses all cookies or only cookies from third parties. Moreover, you can also delete cookies that have already been stored and change your cookie settings. Please note that you will have to change your settings for each browser and computer you use.
Please be aware that if you do not want to accept any cookies, we cannot guarantee that our website will function properly. It may be that several functions will be unavailable to you or that you will even be unable to view certain parts of the website.
The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser.
4 Questions
If you have any questions about our Cookie Policy, please contact us via the Contact person of MCFE:
MCFE B.V., Hefbrugweg 77, 1332AM, Almere. info@mcfe.com
| Cookie URL | Name | Third Party | First/Third Party | Type | Purpose |
| See list 'Domains' | __utma | First party | Google LLC | Regular cookie | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. |
| See list 'Domains' | __utmb | First party | Google LLC | Regular cookie | Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. |
| See list 'Domains' | __utmc | First party | Google LLC | Regular cookie | Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. |
| See list 'Domains' | __utmt | First party | Google LLC | Regular cookie | Used to throttle request rate. |
| See list 'Domains' | __utmz | First party | Google LLC | Regular cookie | Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. |
| See list 'Domains' | mit_long_form | First Party (Host Only) | - | Regular cookie | The cookie is only set when a user completes an enquiry form, or to obtain access to a downloads area. Used to recognise returning visitors to: 1) pre-complete their contact form and 2) allow continuing access to 'downloads' resources. |
| See list 'Domains' | cookieconsent_status | First Party (Host Only) | - | Regular cookie | Set when user has accepted cookies. Used to recognise returning visitors to: 1) pre-complete their contact form and 2) allow access to 'downloads'. |
| See list 'Domains' | mit_browse_lang | First Party (Host Only) | - | Regular cookie | Previously used to recognise returning visitors to pre-set their language choice. |
| Youtube.com Local storage | yt-remote-connected-devices | Third Party | YouTube.com | Local | Unclassified |
| Youtube.com Local storage | yt-remote-device-id | Third Party | YouTube.com | Local | Unclassified |
| Youtube.com Local storage | yt-player-bandwidth | Third Party | YouTube.com | Local | Unclassified |
| See list 'Domains' | https://assets.pinterest.com/js/pinit.js | Third Party | Pinterest (Cold Brew Labs, Inc.) | Third party JavaScript | To allow images on our site to be easily added by users to their own Pinterest account. |
| See list 'Domains' | https://connect.facebook.net/en_US/fbevents.js | Third Party | Third party JavaScript | To measure effectiveness of Facebook promotional campaigns that may lead Facebook users to our websites. | |
| See list 'Domains' | https://maps.googleapis.com/maps/api/js | Third Party | Third party JavaScript | This script enables Google Maps to function. | |
| See list 'Domains' | https://www.googletagmanager.com/gtag/js | Third Party | Third party JavaScript | Our own Google Analytics. This script creates the Google Analytics Cookies that enable our Google Analytics accounts to function. | |
| See list 'Domains' | https://ssl.google-analytics.com/ga.js | Third Party | Forklift International | This is a Google Analytics script in a third party page loaded as part of a page loaded in an iFrame | Data may be used by Forklift International to measure appearances of their content when presented in our sites within their own Google Analytics |
| See list 'Domains' | https://www.forklift-international.com /fremdsuche/datenblatt.php | Third Party | Forklift International | This is a third-party PHP webpage loaded in an iFrame | Displays used equipment from third party website. |
| See list 'Domains' | https://e.issuu.com/embed.js | Third Party | ISSUU Component | Third party JavaScript | Required to display literature |
| See list 'Domains' | https://f.vimeocdn.com/p/external /zeroclipboard/ZeroClipboard.swf | Third Party | Vimeo | Third party Shockwave Flash Object | Required to display Vimeo video |
| See list 'Domains' | https://fresnel.vimeocdn.com/add/player-stats.js | Third Party | Vimeo | Third party JavaScript | Required to display Vimeo video |
| See list 'Domains' | https://f.vimeocdn.com/p/2.71.35/js/player.js | Third Party | Vimeo | Third party JavaScript | Required to display Vimeo video |
Domains
www.dealer-mitsubishi.com